Wanda Serrano has undergraduate degrees in Psychology (University of Puerto Rico, Rio Piedras Campus) and Secondary Education (University of Puerto Rico, Cayey Campus). She also has graduate studies in Business Administration, Accounting (University Ana G. Mendez, Gurabo Campus), Elementary Education (University Ana G. Mendez, Gurabo Campus), Counseling (University of Puerto Rico, Rio Piedras Campus), and Industrial Psychology (Carlos Albizu University, San Juan Campus). Additionally, Ms. Serrano has doctoral studies in History (Interamerican University, Metropolitan Campus) and Industrial Psychology (Carlos Albizu University, San Juan Campus). She has worked as a teacher for 19 years in Puerto Rico. The most recent past three years were spent teaching Spanish at ISS. She has two daughters and three grandkids. She has done volunteer work with Girls Scouts of America, Red Cross of America, Special Olympics, OPS-Organizaciones Psicologicamente Saludables (Psychologically Healthy Organizations), Archery Club, and others. She lives in Charlotte. She enjoys studying, spending time with family, doing volunteer work, and traveling.